FILE – A injection kit is seen inside the newly opened Fraser Health supervised consumption site is pictured in Surrey, B.C., Tuesday, June 6, 2017. THE CANADIAN PRESS/Jonathan Hayward

FILE – A injection kit is seen inside the newly opened Fraser Health supervised consumption site is pictured in Surrey, B.C., Tuesday, June 6, 2017. THE CANADIAN PRESS/Jonathan Hayward

‘We’ve been there before’: National phone line launches to prevent overdose deaths

The initiative comes at a time when overdose deaths are spiking

A new Canada-wide phone line aims to prevent deadly overdoses by connecting anyone who is alone and using drugs with peers who can quickly call for help if things take a bad turn.

“People who have experience with overdose, or peers, have kind of a gut feeling or gut sense about what’s happening and what’s going wrong, because we’ve been there before,” said Rebecca Morris-Millerwho founded Grenfell Ministries in Hamilton after years of drug use, homelessness and run-ins with the law.

The National Overdose Response Service, or NORS, is a collaboration between Grenfell Ministries and Brave Technology Co-op, which operates in Vancouver and Columbus, Ohio.

Anyone in Canada using a potentially deadly substance can dial a toll-free number and have someone standing by to call for help if needed. A volunteer checks in periodically and calls 911 if there’s no response.

The caller can also provide contact information in advance for someone nearby with a naloxone kit — a helpful option to reverse an overdose in remote areas with long emergency response times.

The phone line can be a connection to treatment and social services without pressure or judgment, said Morris-Miller.

“You have to meet people where they are at and let them make their journey towards you.”

Grenfell Ministries runs peer support and outreach groups and, in February, set up an overdose response phone line serving Ontario.

NORS is starting out with 16 peer volunteers and is looking for more. A peer can be an active or recovering drug user or a front-line worker.

The initiative comes at a time when overdose deaths are spiking.

A recent federal report says there were 1,628 apparent opioid toxicity deaths between April and June of this year, when the first wave of the COVID-19 pandemic hit.

That’s a 58 per cent increase from the first three months of the year and the highest quarterly count since Ottawa first started keeping track in 2016.

“We have this awful pandemic going on and people are trying to access services, but a lot of places got closed,” said Grenfell executive director Kim Ritchie.

“The border shut down, so the drugs got cut with wilder and wilder stuff, causing more death.”

Ritchie said everyone involved in the project had a “driving passion” to do something.

“You can’t treat an addict that’s already dead,” she said.

“I’ve buried so many.”

Oona Krieg, Brave’s chief operating officer, said NORS can reach people without cellular data or Wi-Fi.

Brave has several technological offerings to keep drug users safe — all co-designed by people with personal experience — including a mobile app linking drug users with remote supervision.

Other products include buttons that can summon help and sensors that can detect if there is someone motionless inside a washroom or other enclosed space.

“It just seemed like another tool to put in the proverbial tool belt,” Krieg said of NORS. “We need a multitude of solutions. This problem is so incredibly complex, incredibly multi-faceted.”

Dr. Monty Ghosh, a physician who treats vulnerable patients in Edmonton and Calgary, said he learned about what Brave and Grenfell Ministries were doing separately and suggested they link up on a national scale.

He worked on getting Health Canada’s blessing and will evaluate how effective it is.

In 2016, a telehealth patient in northwestern Alberta told Ghosh that he would use drugs with a friend in Edmonton over FaceTime on their cellphones, so each could get help if the other overdosed.

“The patient had a brilliant idea that I felt needed to be implemented,” said Ghosh. Alberta had a remote supervision pilot in the works, but the United Conservative government paused it earlier this year.

Provincial data shows the vast majority of overdose deaths happen in homes and outside downtown cores.

Ghosh added that supervised consumption sites are effective at preventing overdose deaths within a 500-metre radius. NORS is meant to reach drug users who live too far beyond that or would be reluctant to visit a site because of the stigma.

“It really is a life-saving intervention at its core.”

National Overdose Response Service: 1-888-688-NORS (6677)

Lauren Krugel, The Canadian Press

opioidsoverdoseoverdose crisis

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Through his lens, Doug Cook captured this picture of the Fraser River, Mount Baker, an eagle, and even the Golden Ears Bridge on a sunny fall afternoon. The photo was taken from the wooden walkway leading down to the Pitt Meadows Regional Airport float plane dock. (Contributed photo)
Friends of Semiahmoo Bay to host virtual World Wetland Day event

Webinar event to feature six speakers, to be held Feb. 2

Surrey Council Chambers. (File photo)
Surrey city councillors complain not enough public input in committees

City has gone ‘exactly the opposite direction,’ Councillor Brenda Locke charges

One of the Choices Lottery grand prize packages includes a home located at 16730 19 Ave., Surrey. (Contributed photo)
Two South Surrey homes featured in Choices Lottery

Tickets on sale now for BC Children’s Hospital lottery

Pindie Dhaliwal, one of the organizers for the Surrey Challo protest for Indian farmers. She says organizers were told by Surrey RCMP that the event was not allowed due to COVID-19. Organizers ended up moving the protest to Strawberry Hill at the last minute. (Photo: Lauren Collins)
Indian farmers rally moves as organizers say Surrey RCMP told them they couldn’t gather

Protest originally planned in Cloverdale, moved to Strawberry Hill

Fraser Health has declared a COVID-19 outbreak at a Surrey high-intensity rehabilitation unit, Laurel Place. On Dec. 22, 2020, Fraser Health said four patients and two staff members have tested positive for the virus. (Image: Google Street View)
Fraser Health says COVID-19 outbreak over at Laurel Place in Surrey

Health authority declared outbreak over Jan. 16

Justin Kripps of Summerland and his team have competed in Olympic action and World Cup competitions in bobsleigh. (Jason Ransom-Canadian Olympic Comittee).
QUIZ: Are you ready for some winter sports?

It’s cold outside, but there are plenty of recreation opportunities in the winter months

Alberta Energy Minister Sonya Savage addresses the attendees while Tom Olsen, Managing Director of the Canadian Energy Centre, looks on at a press conference at SAIT in Calgary on Wednesday, Dec. 11, 2019. THE CANADIAN PRESS/Greg Fulmes
‘Morally and ethically wrong:’ Court to hear challenge to Alberta coal policy removal

At least 9 interveners will seek to join a rancher’s request for a judicial review of Alberta’s decision

A health-care worker prepares a dose of the Pfizer-BioNTech COVID-19 vaccine at a UHN COVID-19 vaccine clinic in Toronto on Thursday, January 7, 2021. THE CANADIAN PRESS/Nathan Denette
COVID-19: Provinces work on revised plans as Pfizer-BioNTech shipments to slow down

Anita Anand said she understands and shares Canadians’ concerns about the drug company’s decision

Tourists take photographs outside the British Columbia Legislature in Victoria, B.C., on Friday August 26, 2011. A coalition of British Columbia tourism industry groups is urging the provincial government to not pursue plans to ban domestic travel to fight the spread of COVID-19. THE CANADIAN PRESS/Darryl Dyck
B.C. travel ban will harm struggling tourism sector, says industry coalition

B.C. government would have to show evidence a travel ban is necessary

(Phil McLachlan - Capital News)
‘Targeted’ shooting in Coquitlam leaves woman in hospital

The woman suffered non-life threatening injuries in what police believe to be a targeted shooting Saturday morning

sdf
Another Mission student arrested for assault, in 2nd case of in-school violence this week

RCMP notified of local Instagram page with videos (now deleted) showing student assaults, bullying

A unique-looking deer has been visiting a Nanoose Bay property with its mother. (Frieda Van der Ree photo)
A deer with 3 ears? Unique animal routinely visits B.C. property

Experts say interesting look may be result of an injury rather than an odd birth defect

Standardized foundation skills assessment tests in B.C. schools will be going ahead later than usual, from Feb. 16 to March 12 for students in Grades 4 and 7. (Black Press Media file photo)
B.C. teachers say COVID-affected school year perfect time to end standardized tests

Foundational skills testing of Grade 4 and 7 students planned for February ad March

Sooke’s Jim Bottomley is among a handful of futurists based in Canada. “I want to help people understand the future of humanity.” (Aaron Guillen - Sooke News Mirror)
No crystal ball: B.C. man reveals how he makes his living predicting the future

63-year-old has worked analytical magic for politicians, car brands, and cosmetic companies

Most Read