Image from video showing highlights of Surrey’s new online registration system.

Launch of Surrey’s new program registration system will mean five-day shutdown

It’s all part of a new City of Surrey website, expected to launch in early 2020

The City of Surrey is about to roll out a new online registration platform for recreation and culture programs, and it’ll mean a system shutdown for five days in mid-November.

The start date for the new registration system is Tuesday, Nov. 19.

“Current customers should verify and/or update the email address in your recreation account by November 14 when we begin transferring data as this email MUST MATCH your MySurrey account,” says an email from city hall to users of the system. “Please call 604-501-5100 or log onto your recreation account using your Client ID and Family PIN number to verify and update if necessary.”

The current WebReg system has “exceeded its expected lifespan and will no longer be supported,” says a post at surrey.ca. “After a thorough selection process, we chose a system that includes many new features and is more user and mobile friendly for our customers.”

It’s all part of a new City of Surrey website, expected to launch in early 2020.

• READ MORE: Surrey redeveloping its website to put ‘customer experience first’

The new program-registration platform promises simplified sign-in (“no more Client ID or Family PIN numbers to remember”), easier navigation, automated email notifications for reminders, cancellations and waitlists, the ability to register one day in advance for all drop-in programs, add registered classes to an electronic calendar and use gift cards.

The existing registration system will be shut down from Nov. 14 to 18, “so that we can transfer information to the new system,” according to the city’s email.

During the five-day period, customers will be unable to purchase any Parks, Recreation & Culture programs or memberships, book a rental facility or sign-up early for drop-in classes online or by telephone.

However, all facilities will remain open during the transition.

Pre-registration for drop-in programs that take place from Nov. 10-20 will be available online, in person and by telephone from Nov. 9 at 9 p.m. until Nov. 13 at 10:30 p.m. Between Nov. 14-18, users will need to sign-up early (in person only) at a recreation facility.

“Existing customers need to create a MySurrey account (if you don’t already have one) to use our new online registration system starting on November 19,” the city’s email instructs. “Your MySurrey account will allow you to access more city services online, including registering for Parks, Recreation & Culture programs after November 19.”

Posted to surrey.ca, a video shows highlights of the new system.

For those who have already registered for a fall program, the information will be transferred to the new system and no further action is required.

“We’re excited about our new registration system and hope that you will find the features easy to use and beneficial,” the email says.

• RELATED STORY, from 2014: City launches ‘My Surrey App’ to enhance customer service.



tom.zillich@surreynowleader.com

Like us on Facebook Follow us on Instagram and follow Tom on Twitter

Just Posted

‘Stuff the Sleigh’ event aims to collect 5,000 Christmas toys for Surrey children

The Surrey Central Lions Club event will support the Surrey Christmas Bureau

Call for better security follows fuel thefts at South Surrey Park & Ride

White Rock man says someone used a drill to drain his fuel tank Wednesday

Surrey RCMP seeking help to find man missing since Nov. 7

Hyung ‘John’ Lee was last seen in the 13300-block of Old Yale Road

Surrey RCMP seeking public’s help in finding missing 16-year-old

Police say Micyla ‘Amber’ Havenga was last seen on Nov. 12

VIDEO: B.C. couple creates three-storey ‘doggie mansion’ for their five pups

Group of seven, who Kylee Ryan has dubbed as the ‘wandering paws,’ have a neat setup in Jade City

MacKinnon powers Avs to 5-4 OT win over Canucks

Vancouver battled back late to pick up single point

Dallas Smith, Terri Clark to perform on CP Holiday Train’s B.C. stops

Annual festive food bank fundraiser rolling across province from Dec. 11 to 17

Poole’s Land finale: Tofino’s legendary ‘hippie commune’ being dismantled

Series of land-use fines inspire owner Michael Poole to sell the roughly 20-acre property.

Paul Bissonnette joins Vancouver Warriors after tweeting he could walk on to an NLL club

Bissonnette will join the Warriors for their final week of training camp at Rogers Arena

Port Alberni mom takes school district to court over Indigenous smudging, prayer in class

Candice Servatius, who is an evangelical Christian, is suing School District 70

Body found after SUV found fully engulfed in flames in Abbotsford field

The Integrated Homicide Investigation Team have been called in

Family of B.C. man killed in hit-and-run plead for tips, one year later

Cameron Kerr’s family says the driver and passengers tried to cover their tracks

Princeton couple pays for dream vacation with 840,000 grocery store points

It’s easy if you know what you are doing, they say

Most Read