E-Comm call-taker Christie Duncan (E-Comm 911)

Wrong nail polish colour tops worst 911 calls of 2017: E-Comm

The emergency communications centre has released the worst 911 calls of the year

E-Comm’s 911 dispatchers are reaching out to the public with their top 10 examples of calls they received in 2017 that unnecessarily tied-up emergency lines.

And the one the tops this year’s list: Calling the emergency line to complain that a nail salon won’t change a nail polish colour.

That call, fielded by Christie Duncan is just one example of the non-emergency calls plaguing B.C.’s largest call centre.

“Spending time on calls like these takes me away from being available to help someone who is a serious emergency situation,” Duncan said.

“And believe it or not, this isn’t the first time I’ve received a call about the colour of nail polish.”

Other 2017 top reasons to not call 911 include:

2. Car refusing to move forward at a gas station pump

3. To report food was inedible and restaurant refusing to provide refund

4. Complaining tenant moved without returning keys

5. Calling because someone parked in their parking spot

6. Wondering if a washroom closed sign at a popular beach was legitimate

7. Complaining gas station wouldn’t accept coins for payment

8. Calling to ask if raccoons are dangerous animals

9. Asking if there’s a law preventing washing clothes at 6 a.m.

10. Calling to check the time following the fall time change

This year’s best-of-the-worst may be laughable, but are more common than you might think, said Jody Robertson, executive director of corporate communications.

“The fact is – every time a 911 call taker handles one of these calls, we waste valuable resources. We’re asking the public to help us help,” Robertson said.

WATCH: One-in-five 911 calls are ‘non-emergencies’: E-Comm

The list follows a new campaign by the emergency communications centre, that found one-in-five calls for police aren’t actually an emergency. The campaign is urging B.C. residents to consider how they may be letting non-emergency calls get in the way of real ones.

E-Comm receives approximately 1.36 million calls every year, and Robertson is reminding the public that 911 is for police, fire or medical emergencies when immediate action is needed and calling non-emergency lines for calls like this is also not appropriate.

Just Posted

North Delta robotics team set to take on the best in the world

Seaquam Secondary’s robotics team is headed to Kentucky for the Vex Robotics World Championships

Easter ‘eggstravaganza’ event planned for South Surrey

Event is to run from 12-3 p.m. at Dufferin Park (17355 2 Ave.).

Man ‘seriously’ injured in crash after driving wrong way on Highway 17: Surrey RCMP

Police say the sedan hit a transport truck, then another car

Update: Surrey Mounties found missing man

Kuldip Sandhu, 41, had been reported missing

IHIT hunting in Edmonton for clues to 2017 Surrey homicide

Tanner Krupa, 19 was found dead in an alley in August 2017, in the 6900-block of 127A Street

VIDEO: Alberta man creates world’s biggest caricature

Dean Foster is trying to break the world record for a radio show contest

Should B.C. lower speed limits on side roads to 30 km/h?

Vancouver city councillor wants to decrease speed limits along neighbourhood side roads

Lawsuit eyed over union-only raise for B.C. community care workers

‘Low-wage redress’ leaves 17,000 employees out, employers say

Landlord of alleged Okanagan shooter recounts deadly day

Tony Friesen was working in one of the units of his Penticton building when he heard shots

Foreign national arrested in connection to thefts at YVR

A woman, 60, is being held in police custody as Richmond RCMP investigate

Police pursue pesky porker on Vancouver Island

‘This was allegedly not the pig’s first escape’

Rare ‘Snow Tower’ tree blooming in Vancouver city park

A plant rarely grown in Canada is now flowering at the Bloedel Conservatory in Queen Elizabeth Park

Westjet tries again to dismiss proposed class-action lawsuit alleging discrimination

Former flight attendant claims airline broke contractual promise to create harassment-free workplace

Man airlifted to hospital after apparent hunting incident in East Kootenay

The man was in stable condition when he was flown out of Fairmont Hot Springs to a Calgary hospital

Most Read