911 dispatcher Natalie Rumsby sits at her desk in Victoria where on April 24 she answered a call from Carol Klock, whose husband Jack had a heart attack while in the shower. Rumsby coached Carol in CPR and Jack survived. SUBMITTED PHOTO

911 dispatcher Natalie Rumsby sits at her desk in Victoria where on April 24 she answered a call from Carol Klock, whose husband Jack had a heart attack while in the shower. Rumsby coached Carol in CPR and Jack survived. SUBMITTED PHOTO

B.C. 911 call-taker gets rare glimpse of what happened after call

Call-taker coached Port Alberni woman in lifesaving CPR on her husband

When Natalie Rumsby answers a call as a 911 dispatcher, her job ends when first responders arrive on the scene, and the person who called 911 no longer needs her help.

It’s not often that she and her colleagues at the dispatch centre in Victoria hear the outcome of their calls.

That changed last week when a woman from Port Alberni shared her story about performing CPR on her husband thanks to the coaching of a calm 911 dispatcher.

READ: Vancouver Island wife brings husband back to life with CPR thanks to 911 dispatcher

Carol Klock related her story about calling 911 after her husband Jack suffered a heart attack while taking a shower one night in April.

Carol, who had never taken a CPR course, performed the life-saving technique on her husband for 10 minutes while waiting for paramedics to arrive. She said an anonymous dispatcher “literally taught me CPR over the phone” and she wanted to thank the woman for helping her.

A colleague of Rumsby’s who was familiar with the call read the story from the Alberni Valley News and let Rumsby know about it.

“Everything’s done over the phone and once you’re done, you’re on to the next job,” Rumsby said from Victoria. “It’s heartwarming to hear that he survived.”

She said she doesn’t often open up about her job. She compartmentalizes it, and when she leaves the dispatch centre for the day, she leaves the job behind.

It’s a survival tactic: “Right now, there’s a lot of compassion fatigue. It’s an exhausting job at the best of times,” she said, but added the opioid crisis has made it even tougher for 911 dispatchers and other first responders.

“There’s days here where we could have seven or eight call-takers and they’re all coaching CPR to people in different communities in B.C.

“As a call-taker/dispatcher, you are often tasked with talking to people on the worst day of their lives, in a moment of crisis, and you depend on them to be your ears, eyes and hands until help arrives,” Rumsby said.

“We are trained to help people not only cope with these situations, but in many situations, guide them to give life-saving first aid that they would otherwise not know how to do.”

While Carol Klock gives Rumsby all the credit with helping her stay calm, Rumsby said Carol’s ability to stay composed was the most important aspect of helping her husband.

“This woman performed those skills in the worst of circumstances, ” Rumsby wrote in a Facebook post about the story. “Thanks to her staying calm and composed and doing the most effective CPR possible, her husband is alive today.”

Rumsby hopes stories such as the Klocks will inspire people to learn how to perform CPR.

“I think it’s really important for everyone to take a CPR course, even a hands-only CPR,” she said. “If somebody knows CPR, the second they see someone collapse … it could mean life or death for that patient.”

READ: Where to learn CPR

Rumsby has nominated Carol Klock for a Vital Link Award with BC Ambulance Service, which recognizes the significant contributions made by citizens during medical emergencies. She hopes that if Carol is given an award, she will be able to meet the Klocks in person.

editor@albernivalleynews.com

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Delta city hall in Ladner. (James Smith photo)
Delta launches Phase 2 of Housing Action Plan consultation

City seeking input on strategies and actions over the next five years to address local housing needs

Tom Jackson and bassist Kirby Barber in a trailer for "The Huron Carole," from video posted to youtube.com.
Tom Jackson’s ‘Huron Carole’ concert in White Rock goes virtual to feed hungry Canadians

Surrey broadcast date of Blue Frog-recorded show is Friday, Dec. 11, to benefit Surrey Food Bank

Pastry chef Eric Fernandez stands alongside some of his many creations at Popup Patisserie, a pop-up pastry shop on 176th Street that will be open until the end of December. (Photo: Malin Jordan)
Popup Patisserie opens in Cloverdale

Handmade holiday pastries shop located on 176th Street

The COVID-19 test centre at Peace Arch Hospital is located on the building’s south side. (Tracy Holmes photo)
South Surrey woman calls for consistency in COVID-19 post-test messaging

‘Could we just get one thing straight?’ asks Deb Antifaev

File photo
Surrey RCMP investigating death threat against councillor Hundial

‘On Monday morning I received a threat on messenger that basically said to put a bullet in me,’ Councillor Jack Hundial told the Now-Leader

A man wearing a face mask to help curb the spread of COVID-19 walks in downtown Vancouver, B.C., Sunday, Nov. 22, 2020. The use of masks is mandatory in indoor public and retail spaces in the province. THE CANADIAN PRESS/Darryl Dyck
B.C. records deadliest day of pandemic with 13 deaths, 738 new COVID-19 cases

Number of people in hospital is nearing 300, while total cases near 30,000

(File photo)
Alberta woman charged after allegedly hitting boy with watermelon at Okanagan campsite

Police say a disagreement among friends at an Adams Lake campsite turned ugly

Court of Appeal for British Columbia in Vancouver. (File photo: Tom Zytaruk)
B.C. woman loses appeal to have second child by using late husband’s sperm

Assisted Human Reproduction Act prohibits the removal of human reproductive material from a donor without consent

B.C. projects targeting the restoration of sockeye salmon stocks in the Fraser and Columbia Watersheds will share in $10.9 million of federal funding to protect species at risk. (Kenny Regan photo)
13 projects protecting B.C. aquatic species at risk receive $11 million in federal funding

Salmon and marine mammals expected to benefit from ecosystem-based approach

Krista Macinnis displays the homework assignment that her Grade 6 daughter received on Tuesday. (Submitted photo)
B.C. mom angry that students asked to list positive stories about residential schools

Daughter’s Grade 6 class asked to write down 5 positive stories or facts

Join Black Press Media and Do Some Good
Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Barrels pictured outside Oliver winery, Quinta Ferreira, in May. (Phil McLachlan - Black Press Media)
B.C. Master of Wine reflects on industry’s teetering economic state

Pandemic, for some wine makers, has been a blessing in disguise. For others, not so much.

An employee of the Adventure Hotel was taken to hospital on Nov. 20 after she confronted a customer of Empire Coffee about not wearing a mask. File photo.
Nelson hotel employee suffers heart attack after being assaulted in anti-mask incident

An accountant at the Adventure Hotel is in hospital in Kelowna

Most Read