FILE – An Air Canada jet takes off from Halifax Stanfield International Airport in Enfield, N.S. on Thursday, March 8, 2012. (Contributed)

Air passenger advocacy group asks top court to hear ticket refund case

Air Passenger Rights founder Gabor Lukacs says the CTA’s statements mislead the public

An advocacy group is asking the Supreme Court of Canada to hear a case on passenger refunds as frustration over flights cancelled due to the COVID-19 pandemic continues to simmer.

The Air Passenger Rights organization has sought leave to appeal a Federal Court of Appeal decision that dismissed the group’s attempt to compel the Canadian Transportation Agency to promptly remove a statement on refunds from its website.

The CTA said in March that airlines have a right to issue travel credits instead of a refund for cancelled trips in the “current context,” though the agency later clarified that the online statement was “not a binding decision.”

Canadian airlines have generally avoided offering reimbursement to customers whose flights were called off because of the coronavirus crisis, with carriers citing the agency’s position in complaint responses and in answer to analyst questions.

Air Passenger Rights founder Gabor Lukacs says the CTA’s statements mislead the public about their right to a refund and contradict the quasi-judicial body’s previous decisions.

The pandemic has devastated the airline industry, with billions of dollars in losses for Canadian carriers amid grounded flights and tight international borders.

Since February, passengers have filed a handful of proposed class-action lawsuits and three petitions garnering more than 109,000 signatures that call for customer reimbursement.

The CTA did not immediately respond to requests for comment.

The Canadian Press

Air TravelCoronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Staff member at Surrey long-term care facility diagnosed with COVID-19

Fraser Health said a rapid response team is on site

White Rock’s namesake spray-painted black

Vandalism occurred sometime between Friday and Saturday

South Surrey resident blames city after house floods

Marilyn Molter said debris from city-planted maple trees easily clogs street drains

Sunny skies expected across Lower Mainland this week

After weeks of rain and smoke, Environment Canada forecasts clear skies and steady warm temperatures

Senior White Rock election worker not concerned about safety at the polls

‘Casting your vote will be like getting a take out coffee,’ says Elections BC CEO

QUIZ: Do you know what’s on TV?

Fall is normally the time when new television shows are released

Canadian ski resorts wrestle with pandemic-vs.-profit dilemma as COVID-19 persists

Few are actually restricting the total number of skiers they allow on the hill

Fraser Health confirms expanded COVID-19 testing services coming

Long lines, several days waiting list as demand for testing surges in region

Victoria-area RCMP locate high-risk sex offender thanks to help of taxi cab driver

Scott Jones wanted on a Canada-wide warrant, ‘a risk to women and girls,’ police say

A (virtual) walk around the world by 88-year-old B.C. man

George Doi says it’s simple: ‘I like walking’

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

End of CERB means uncertainty for some, new system for others

As of a week ago, the CERB had paid out $79.3 billion to 8.8 million people

Horgan, Wilkinson trade barbs over MSP premiums, health care at campaign stops

Horgan called a snap election for Oct. 24 earlier this week

Most Read