From a man with a shovel to 100 trucks: home service through 3 generations

When something breaks in your home, who do you call?

Demetrio and Vern Milani built the store at 5526 Kingsway, where Milani’s Main Office still sits today.

64 years ago Demetrio Milani arrived in Vancouver with no more than 50 dollars to his name. The Italian immigrant started his business with a pick and a shovel, going door to door offering drainage services to home owners.

Now Milani Plumbing Heating & Air Conditioning has over one hundred trucks on the road serving clients throughout the Lower Mainland, and Demetrio’s son and grandsons run the business with the same integrity and care.

“There are lots of great stories about Demetrio. He was kind of an old school guy,” says Chris Milani, his grandson. “He had a parts warehouse where customers would come looking for some rare plumbing part, and he’d spend 20 minutes digging through his collection to help them find what they needed.”

Vern Milani got involved in his dad’s business before he enrolled in school, watching Demetrio work from the window of the family station wagon, then picking up a shovel once he was old enough. Father and son opened the first Milani plumbing and supply store, eventually moving to the store’s current location at 5526 Kingsway.

“They had one or two trucks on the road, and slowly over time it’s grown to over a hundred, supporting lots of local families,” Chris says.

Demetrio passed away in 2004 but Vern and his sons Chris and Alex carry on the family legacy.

How do you choose a maintenance technician?

When the toilet overflows or the air conditioner breaks, you don’t have time to research technicians or find a good deal. In your home or your business, how do you find a fast, experienced technician, and how do you weed through all the choices in your Internet search?

Reviews are one place to start, and Milani has over 3000 with consistently great ratings.

“Providing good customer service is preached to us every day,” Chris says. “Not just on the job, but afterwards too. If someone’s not happy, which happens to everyone in business, we’re always going to pick up the phone. That reputation is very important to us.”

Availability is another strong point of the business. Chris says Milani Plumbing Heating & Air Conditioning is ready to help 24 hours a day, 7 days a week, and there are no extra fees on weekends.

“Give us a call and we’ll get there. Late on a Sunday night or Christmas morning, we want to help our customers.”

The company recently expanded into Abbotsford and the Fraser Valley so there are technicians nearby ready to help with home and commercial building services. The Main Office in Burnaby at 5526 Kingsway offers a parts department and tool rental company, when physical distancing allows. Have an emergency? Call 604-888-8888.

Home Improvementlocal business

 

Vern Milani now runs Milani Plumbing Heating & Air Conditioning with the help of his sons Alex and Chris.

Demetrio Milani started the family business with a pick and a shovel. 64 years later his son and grandsons continue to serve the Lower Mainland.

Milani Plumbing Heating & Air Conditioning now has over 100 trucks serving the Lower Mainland, and help is available 24 hours a day, 7 days a week.

Just Posted

Signs at a new COVID-19 testing and collection centre at 14577 66th Ave. in Surrey. It was relocated from an urgent primary care centre near Surrey Memorial Hospital. This new centre allows for up to 800 tests per day, which is 550 more than the previous centre, according to Fraser Health. (Photo: Lauren Collins)
More than 200 new COVID-19 cases linked to Fraser Health region: Dr. Henry

Provincial health officer appeals to people to keep gatherings small

Reni Masi file photo
Former Surrey school trustee, Delta MLA dies at age 87

Reni Masi served as Liberal MLA for nine years, then as a Surrey school trustee for another nine

A mail-in ballot package for the 2020 B.C. provincial general election. (Liam Harrap photo)
Over 15,000 mail-in ballots in Delta could mean no clear winners on election night

About 18 per cent of voters in Delta North, 23 per cent of voters in Delta South, issued mail-in ballots

A driver pulls up to the new COVID-19 testing and collection centre at 14577 66th Ave. in Surrey. It was relocated from an urgent primary care centre near Surrey Memorial Hospital. This new centre allows for up to 800 tests per day, which is 550 more than the previous centre, according to Fraser Health. (Photo: Lauren Collins)
Weddings, funerals have ‘potential to become a super-spreader’ event: Fraser Health

As of Oct. 21, health authority accounted for 70% of total provincial cases

(Delta Police Department photo)
Police investigating indecent acts in North Delta park

Police received two separate reports of a man masturbating near the Mackie Library on Oct. 21

Actor Ryan Reynolds surprised a Shuswap family with a special birthday message to their son who was worried he’d be alone on his 9th birthday on Nov. 24. (Tiffanie Trudell/Facebook)
Ryan Reynolds text almost gives away Shuswap boy’s birthday surprise

Deadpool actor helps remind eight-year-old Canoe resident he’s not alone

Vancouver police reactivated the search for Jordan Naterer Thursday Oct. 22. Photo courtesy of VPD.
Mom of missing Manning Park hiker believes her son is waiting to come home

‘He’s going to come out of a helicopter and say ‘what took you so long?”

Environment Minister George Heyman, Premier John Horgan and Energy Minister Michelle Mungall announce that B.C. Hydro is proceeding with construction of the Site C dam, Dec. 11, 2017. (Tom Fletcher/Black Press)
Site C actions, costs won’t be known until after B.C. election, Horgan says

Peace River diverted for construction of reinforced dam base

One of the squirrels who ended up having their tails amputated after getting them stuck together with tree sap. (Facebook/Wild ARC)
Squirrels recovering from tail amputation after sap situation near Victoria

BC SPCA Wild ARC says squirrels will be released back into wild, fifth sibling was euthanized

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

More and more electric cars are on the road, but one Chevy Bolt owner was shocked to see how much his BC Hydro bill skyrocketed once he started charging the vehicle. (Black Press file photo)
Lower Mainland man sees significant spike in BC Hydro bill after buying electrical vehicle

An increase should be expected, but Brian Chwiendacz experienced a 200-plus per cent hike

Most Read