The Ottawa headquarters of Canadian e-commerce company Shopify are pictured on Wednesday, May 29, 2019. THE CANADIAN PRESS/Justin Tang

Shopify says two ‘rogue’ employees involved in data breach to obtain customer records

Shopify says it doesn’t have evidence at this point in the investigation that the data was used

Shopify Inc. is working with the FBI after two “rogue members” of its support team engaged in a scheme to illegitimately obtain customer transactional records of some merchants.

The Ottawa-based tech firm says it terminated the employees’ access to its network and referred the data breach to law enforcement.

Shopify says it doesn’t have evidence at this point in the investigation that the data was used.

It says fewer than 200 merchants whose stores were illegitimately accessed are at risk of having had their customer data exposed. This data includes basic contact information, such as email, name, and address, as well as order details, like products and services purchased.

Complete payment card numbers or other sensitive personal or financial information were not involved.

Shopify, which is Canada’s most valuable company, says the incident was not the result of a technical vulnerability in its platform, and emphasized that the vast majority its customers are not affected.

“We don’t take these events lightly at Shopify. We have zero tolerance for platform abuse and will take action to preserve the confidence of our community and the integrity of our product,” it said in a company message board.

“To put it simply, we are committed to protecting our platform, our merchants, and their customers. We will continue to work hard to earn your trust every day.”

ALSO READ: BC Liberals must change gears from election cynicism, focus on the issues, UBC professors say

The Canadian Press


Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

Cybersecurity

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Thomas Dawson Peacock
Surrey man, 32, charged with sexual interference

Incidents alleged to have happened in Surrey and Abbotsford

A Mercedes SUV is covered at a gas station in the Clayton area following a deadly shooting there on Sept. 28, 2019. (File photo)
(Delta Police Department photo)
No offence in second incident involving a teen girl being approached in Tsawwassen: police

Police still investigating incident on Oct. 15 where teen girl was approached by older man in a burgundy car

Seven youths from Surrey/White Rock were recognized at Thursday’s SASSY Awards. Top row from left: Joon Sohn, Samuel Albert, Sherry Sandhu and Abbie Dubet; bottom row from left: Amberlee Moore, Kristen Ricord, Anna McNicholl. (Contributed photo)
Seven Surrey/White Rock youth honoured at SASSY Awards

Annual event held virtually this year due to COVID-19 pandemic

Over the years, Janice Blackie-Goodine’s home in Summerland has featured elaborate Halloween displays and decorations each October. (File photo)
QUIZ: How much do you really know about Halloween?

Oct. 31 is a night of frights. How much do you know about Halloween customs and traditions?

FILE - In this Jan. 23, 1987 file photo, actor Sean Connery holds a rose in his hand as he talks about his new movie “The Name of the Rose” at a news conference in London. Scottish actor Sean Connery, considered by many to have been the best James Bond, has died aged 90, according to an announcement from his family. (AP Photo/Gerald Penny, File)
Actor Sean Connery, the ‘original’ James Bond, dies at 90

Oscar-winner was knighted by Queen Elizabeth II in 2000

This house at 414 Royal Ave. became notorious for its residents’ and visitors’ penchant for attracting police. It was also the site of a gruesome torture in August 2018. It was demolished in 2019. KTW
6-year sentence for Kamloops man who helped carve ‘rat’ into flesh of fellow gang member

Ricky Dennis was one of three men involved in the August 2018 attack

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Among the pumpkin carvings created this year by Rick Chong of Abbotsford is this tribute to fallen officer Cont. Allan Young.
Abbotsford pumpkin carver’s creations include fallen police officer

Rick Chong carves and displays 30 pumpkins every year

An online fundraising campaign in support of the six-year-old boy, Edgar Colby, who was hit by a car on Range Road Oct. 25 has raised more than $62,000 in a day. (Submitted)
$62K raised in 1 day for boy in coma at BC Children’s after being hit by vehicle in Yukon

The boy’s aunt says the family is “very grateful” for the support they’ve received from the community

The Excelsior 4 are set to make their second court appearance in Abbotsford on Monday (Nov. 2). (Ben Lypka/Abbotsford News)
‘Excelsior 4’: Animal activists set to enter not guilty plea in Abbotsford hog farm case

Animal rights activists expected to plead not guilty to charges, protest for Vancouver scheduled

Dennis Cholowski shows off a Jordan 2 Retro Just Don Blue sneaker, the type of shoe only a true sneakerhead would appreciate. (Facebook photo)
VIDEO: Chilliwack Chiefs alum Dennis Cholowski shows off ‘sneakerhead’ collection

The Detroit Red Wing has been spending his NHL paycheques building up an impressive closet of shoes

Health care employees take extensive precautions when working with people infected or suspected of having COVID-19. THE CANADIAN PRESS/Chris Young
WorkSafeBC disallows majority of COVID-19 job injury claims

Health care, social services employees filing the most claims

Most Read